Privacy Policy
This policy was last updated July 2026.
Key Points
- We only collect what we need to quote, book, and deliver your shipments.
- We never sell your personal information to third parties.
- Shipment data is only shared with the carriers and partners needed to move your freight.
- You can request access to, correction of, or deletion of your data at any time.
Information We Collect
When you request a quote, book a shipment, subscribe to our newsletter, or contact us, we collect the details you provide directly. We also collect limited technical data automatically to keep the site secure and working correctly.
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Contact details | Name, email, phone, address | Processing quotes, bookings, and support requests |
| Shipment details | Package weight, dimensions, value, route | Calculating rates and routing your freight |
| Account activity | Login times, pages viewed | Securing the admin panel and improving the site |
| Technical data | IP address, browser type | Fraud prevention and basic analytics |
| Newsletter data | Email address, subscription date | Sending the updates you opted in to receive |
How We Use Your Information
We use the information above strictly to run and improve our logistics services:
- Processing shipments, quotes, and payments
- Responding to enquiries and support requests
- Sending shipment status updates and delivery notifications
- Sending newsletter updates you have opted in to, at the frequency shown when you subscribed
- Improving our services and detecting fraudulent activity
Sharing With Carriers & Partners
Shipment details are shared with the carriers, customs brokers, and logistics partners required to move your freight. These partners only receive the information necessary to complete their part of the journey, and are contractually required to protect it.
Cookies
We use cookies to run the site and, with your consent, to understand how it is used. See our dedicated Cookie Policy for the full breakdown of cookie types and how to manage your preferences.
Data Retention
We retain different categories of data for different lengths of time, based on legal, tax, and operational requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Shipment & billing records | 7 years | Tax and accounting requirements |
| Support & contact enquiries | 2 years | Quality assurance and dispute resolution |
| Newsletter subscriptions | Until you unsubscribe | Sending the emails you opted in to |
| Account login activity | 12 months | Security monitoring |
Data Security
We use encryption in transit, access controls, and restricted internal permissions to protect your data. No system is perfectly secure, but we work to keep risk as low as reasonably possible — see our Security page for more detail.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, where we are not legally required to keep it
- Withdraw consent for marketing or newsletter emails at any time
- Object to certain uses of your data
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page always reflects the most recent revision.
Contact Us
Questions about this policy or your data can be sent to us any time through our Contact page.